FAQ

Q: WHAT IS YOUR STORE POLICY?

A: Regular Priced Items bought on EGYLABEL.com will be accepted for a refund or exchange within 20 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable.  All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, INTIMATES, AND BODYSUITS ARE FINAL. 

 

Q: DO YOU HAVE A PHYSICAL RETAIL LOCATION?

A: No we do not have a physical store location! We are solely online. 

 

Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?

 A: If you see an item on our social media page but do not see it on our website the item is no longer available. We understand how frustrating this can be so we are always looking to restock our most requested pieces or replace them with a similar style. Be sure to sign up for our newsletter where you will receive information on restocks, sales, and new arrivals.

 

Q: WHAT IS CONSIDERED A FINAL SALE?

A: All Bodysuits, Swimwear, Intimates, and accessories are a final sale. In addition any and all sale items inclusive of flash sales are also final. Refunds and exchanges are not permitted. 

 

Q: WHERE DO YOU SHIP?

A: We ship worldwide! International shipping takes roughly 10-20 business days in transit. Please note we are not responsible for any delays or fees due to Customs. Please contact your local government or postal service for more information on customs and duties.

 

Q: HOW DO I TRACK MY ORDER?

A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information.  Additionally please allow 24-48 business hours for your shipment details to update with USPS. 

 

Q: MY COUPON CODE IS NOT WORKING. WHY?

A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions. 

 

Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?

A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order.

 

Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

A: In the RARE event that the item you received is not in pristine condition please contact our team before sending the product back. We will not accept any returns with damages without being notified beforehand. Our team will gladly assist you with reshipping the item out to you in a timely manner. 

 

Q: HOW DOES THE SIZING WORK FOR YOUR PRODUCTS?

A: The clothing sizes range for each piece. We carry items that run true-to-size unless otherwise noted on the product description. For example, if a product tends to run small, we will surely note that in the description! 

 

Have any more questions? Head over to the CONTACT page down below and fill out the form.